Email: from 12 February 2014
Disrespectful Behavior : The visitors were wanting to let Randy hear my voice on their cell phones. I wanted him to know that I had not abandoned him. They was no covert criminal behavior.
VCHA had no intention of lifting the restrictions. I was threatened since 2010 that VCHA could make sure that I never see Randy ever again, not even on his death bed. From November 2013 to the date of the email they were in conversations with the Public Guardian and Trustee and Others to make Randy a non-person and REVOKE my power of attorney and representation agreement so I would never be able to see Randy again. From being good for Randy, I had to be bad for him. The PGT would then be able to place a DNR/DNT/CCO Order on Randy if VCHA deemed it was in Randy's best interest to hasten his death. All they had to do was get rid of me. I pleaded with a judge that I see Randy and she refused. I pleaded with everyone. Randy was going to be dead within 90 days and everyone knew it.
What a Blatant LIE the following email is: How can you trust those that are suppose to protect us.
Hi Audrey,
I think that it is important that I again reinforce the expectation that we laid out in our letter that was hand delivered and signed by you on Wednesday January 29th, 2014 outlining the 90 day restrictions we were imposing based on your ongoing behavior. This letter clearly described our expectation that if your behavior was respectful during this 90 day period that we would review the restriction and restart your visitations. Just so you are aware, VCH has a policy on the video or audio taping of staff without their consent. This is felt to be disrespectful behavior. We are aware that a couple of your friends have attempted to audiotape conversations with GPC staff without their consent. We are also aware that you had a female friend videotape your visit on Saturday February 8th without the involved staff's consent. These constitute disrespectful behavior.
You should also be aware that your disregard for the VCH wide restriction on January 29th and January 30th as well as your presentation at the PCQO office in VGH on January 31st have been noted. Going forward Audrey, I am responsible for all PCQO activities for Vancouver community so if you have any questions please direct them to me.
The bottom line Audrey is that we are willing to forgive your initial responses and activities from January 29th to February 10th and work towards removing this restriction after 90 days. However, should there be one more instance of audio/video taping of VCH staff without their consent or the unauthorized accessing of VCH property continue this restriction will not be lifted. The covert activities that you continually organize need to stop. We have clearly presented you with our expectations of respectful behavior and hope that you can follow these rules and have the restrictions lifted.
Director, Client Relations and Risk Management
Patient Care Quality Office
Phone: 604-730-7654
cc david.eby.mla@leg.bc.ca
604-466-1297
AG.minister@gov.bc.ca
1-250-387-1866
Subject:
Re: PCQRB Response - 3109
From:
Audrey Laferriere
Date:
2014-02-12 5:22 PM
To:
"Patient Care Quality Review Board HLTH:EX"
Do you not listen to what I am saying. I have complained for years to the Vancouver PQO and they have stood their ground and offered me nothing but sorrow. I ask that you fast track this process so I can visit my husband before he dies. Ask your superior this is very serious and could have negative impact on your organization in that it takes forever for something as important as life and death to go through the same process as someone complaining about the linen.
On Wed, Feb 12, 2014 at 3:08 PM, Patient Care Quality Review Board HLTH:EX
Dear Ms. Laferriere,
If you have not already done so, please contact the PCQO for Vancouver Coastal Health Authority by telephone at 1-877-993-9199 or email pcqo@vch.ca to register your complaint.
The PCQO has 40 business days to investigate your complaint and provide you with a response. During this time if you have any questions or would like an update on the progress of your complaint I suggest that you contact the PCQO. If you do not receive a response or your complaint has not been resolved by the above time limit, you may request a review by the Patient Care Quality Review Board.
Sincerely,
Brenda Evans
Intake Officer
Patient Care Quality Review Boards
Phone: 1-866-952-2448 Fax: 250-952-2428
